Return Policy

Online Store Sales

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

In-Store Sales

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging.

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Exchanges and Refunds

Please Note: We only provide store credit for all returns and exchanges. Once we’ve received and inspected your return, we’ll notify you. If your return is approved, your refund will be issued in the form of store credit, which can be used on future Bounded Hearts orders.

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How to Start a Return

To initiate a return, please contact us at info@fabianperez.com and provide your order number.

We do not provide shipping labels at this time, unless we are at fault for shipping the wrong or defective item. If a return is authorized, we’ll send you instructions on how and where to send your package.

Please note: At this moment, we do not accept returns or exchanges on international purchases. International customers are responsible for any applicable duties and taxes. Items may be held at your local post office until duties and taxes are paid.

You can always reach out with any return-related questions at info@fabianperez.com.