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sHIPPING
U.S. Shipping Methods & Delivery Times
Free Shipping: Available on all U.S. orders over $75
Available Shipping Options:
- Economy: 4โ7 business days (via UPS/USPS)
- Standard: 3โ5 business days (via UPS/USPS)
- Express: 2โ3 business days (via UPS)
Order by Noon ET for same-day processing - Priority: 1โ2 business days (via UPS)
Order by Noon ET for same-day processing
Additional Notes:
- Orders placed withย Standard shippingย typically require 2โ3 business days for processing.
- If shipping to aย P.O. Box or APO/FPOย address, you must selectย Economy. Transit times may vary.
- Freight forwarding addressesย are not eligible for delivery.
Shipment Tracking
- Youโll receive aย Shipment Notification Emailย with tracking information once your order ships.
- If your order ships in multiple packages, you will receive separate emails for each.
- If tracking showsย no movement or activity for 5 or more business days, contactย Customer Service.
Lost or Stolen Packages
- Carriers may mark a package asย “Delivered”ย before it physically arrives. In most cases, it arrives withinย 4 business days.
- If you still havenโt received your package after 4 business days and have checked around your delivery location, contactย Customer Serviceย for help.
- Bounded Hearts isย not liableย for packages marked as delivered. If you suspect misdelivery,ย file a claim with the carrier.
- Bounded Heartsย does not offer reshipments or exchanges. If needed, place aย new orderย once a return or refund is processed.
Changing Address Information on an Order
- Orders begin processing immediately andย cannot typically be changed or canceledย once submitted.
- After shipment, if address changes are needed, you must contact theย shipping carrier directly.
Carrier Address Change Options:
- UPS:ย UPS My Choice
- USPS:ย USPS Package Intercept
- DHL (International):ย DHL On Demand Delivery
Note: Changes may delay your delivery and could incur fees, which are the customer’s responsibility.